Shopify agency for brands selling in Chile
Shopify stores for Chilean brands and brands entering Chile: Webpay and instalments, electronic receipts, delivery along a 4,000 km country and Spanish content that converts.
Shopify experts for Chile brands
Chile has one of the most developed eCommerce markets in Latin America. Card use is high, most shoppers are comfortable buying online, and CyberDay events have made online sales a national habit. Department store groups such as Falabella, Paris and Ripley, together with Mercado Libre, set expectations for price and delivery. The country’s shape makes logistics distinctive: delivery within Santiago is fast, but parcels to the far north or Patagonia need honest timelines.
BOOST STAR Experts builds and grows Shopify stores for Chilean brands and for international brands launching in Chile. We connect Webpay or other local gateways, set up electronic receipts that meet SII rules, integrate Chilexpress, Starken or Blue Express and write Spanish content using Chilean terms. Then we focus on SEO, paid media and conversion work, with campaigns planned ahead of CyberDay and Black Friday.
Selling online in Chile: what your store needs
Webpay, cuotas and bank transfers
Webpay from Transbank is the checkout many Chileans recognise, covering Redcompra debit and credit cards, often paid in cuotas (instalments). Mercado Pago and Flow are widely used, Khipu lets shoppers pay by bank transfer without leaving the store, and wallets such as MACH are growing. International cards and PayPal matter mainly for cross-border buyers.
IVA, boleta electrónica and SERNAC
Most goods carry 19% IVA, included in prices. Businesses must issue an electronic receipt (boleta electrónica) through the SII for consumer sales, or a factura for companies, so Shopify needs a connected invoicing app. Consumer law gives online buyers a right of withdrawal, and SERNAC enforces it. A new personal data protection law is phasing in.
Delivery from Arica to Punta Arenas
Chilexpress, Starken, Correos de Chile and Blue Express deliver nationally, and several couriers offer same-day or next-day delivery in Santiago. Regional and southern deliveries take longer and cost more, so shipping rates by region, pickup points and clear delivery estimates help avoid abandoned carts and complaints.
Retail giants, CyberDay and social
Shoppers check prices on Falabella, Paris, Ripley and Mercado Libre before buying direct. CyberDay, run by the Santiago Chamber of Commerce, is the biggest online sales event, alongside Black Friday and Cyber Monday. Instagram and WhatsApp drive discovery and pre-sale questions, particularly for fashion, food and home brands.
Payments, delivery and compliance in Chile
- Webpay (Transbank)
- Credit cards in cuotas
- Redcompra debit
- Mercado Pago
- Flow
- Khipu (bank transfer)
- MACH
- Chilexpress
- Starken
- Correos de Chile
- Blue Express
- Same-day couriers in Santiago
- IVA (19%)
- Boleta / factura electrónica (SII)
- Consumer law & SERNAC
- Personal data protection law
Shopify agency services across Chile
Working together
Santiago is 9.5 hours behind India in the Chilean winter and 8.5 hours in summer. We hold calls in your morning, which is our evening, and leave a written update at the end of our day so it is ready when you log in.
Time zone: Chile time (UTC−4, UTC−3 in summer); Magallanes and Easter Island differ. Currency: CLP ($). Languages: Spanish.
How we work
Discovery call
We learn your goals, catalogue, tech stack and market, then agree what success looks like.
Audit & roadmap
A store, SEO and competitor audit turns into a prioritised roadmap with a timeline and fixed quote.
Design & build
UX, design and development in sprints, with a private preview store you review at every step.
Launch
QA across devices, redirects, tracking and a planned go-live with no downtime.
Grow
SEO, CRO and paid campaigns compound results month after month, with clear reporting.
Ongoing support
A dedicated team for fixes, new features and seasonal campaigns when you need them.
Frequently asked questions
Can we accept Webpay on a Shopify store?
Yes. Webpay can be added to Shopify through Transbank’s integration or through payment providers that include it. We set it up with credit cards, Redcompra debit and instalments, then test real transactions so you know payments, refunds and order statuses behave correctly before launch.
How do we issue a boleta electrónica for each order?
We connect a Chilean invoicing app that creates a boleta or factura through the SII automatically when an order is paid and emails it to the customer. Business buyers can enter their RUT and company details at checkout. Your accountant confirms the settings and we configure them.
Can you set shipping rates by region?
Yes. Chile’s length makes flat shipping risky. We set rates by region or by carrier quote, offer same-day delivery inside Santiago where it makes sense and show realistic delivery times for the north, south and Patagonia, so customers in Punta Arenas are not promised Santiago speed.
How do you handle the time difference with Chile?
Overlap is limited, so we plan for it. Calls take place in your morning, which is our evening, and every working day ends with a written summary. Work requested during your afternoon is usually done overnight and ready for review the next morning.
How should we prepare our store for CyberDay?
We start weeks ahead: speed and checkout testing, stock checks, campaign landing pages, discount logic and email and social schedules. During the event we watch performance and fix issues quickly, and afterwards we report on which products and channels delivered profitable sales.