Shopify agency for Palestinian brands
Practical Shopify stores for Palestinian producers and makers, from cash-on-delivery shops at home to export stores selling olive oil, embroidery and crafts to buyers abroad.
Shopify experts for Palestine brands
Online selling in Palestine is shaped by practical realities more than by trends. At home, most orders are placed through Facebook, Instagram and WhatsApp and paid in cash on delivery. Abroad, there is steady demand for Palestinian products among the large diaspora in Jordan, the Gulf, Europe, the Americas and beyond, and among buyers who value artisan goods: olive oil, za’atar, dates, olive oil soap, olive wood carvings, embroidery and ceramics.
BOOST STAR Experts builds Shopify stores for Palestinian brands with a realistic view of payments and logistics. For local sales we set up cash on delivery, local payment options and courier workflows. For export, we help plan which payment and fulfilment routes actually work for your business, then build an Arabic and English store with clear product stories, shipping terms and marketing aimed at diaspora and ethical buyers.
Selling online in Palestine: what your store needs
Payments: local options and export limits
Locally, cash on delivery dominates, with growing use of bank cards and local e-wallets such as PalPay and Jawwal Pay. International gateways such as PayPal and Stripe do not onboard businesses registered in Palestine, so many exporters sell through a partner, distributor or company abroad that can accept card payments. We plan this before building.
Currency, VAT and record-keeping
The Israeli shekel is used for most everyday transactions, with the Jordanian dinar and US dollar also common, so stores often price in shekels locally and in dollars or euros for export. VAT is charged at 16% on most domestic sales. Clear invoices and product records make export paperwork and customs much easier.
Delivery at home and abroad
Local courier networks deliver across cities in the West Bank and collect cash on delivery. International parcels go through additional customs and security checks, so transit times are longer and less predictable than in neighbouring markets. Delivery conditions in Gaza are currently very restricted. Honest delivery estimates and tracking keep buyers informed.
Diaspora, provenance and storytelling
Export buyers are often Palestinians abroad looking for products from home, or customers who choose fair trade and artisan goods. They want to know who made a product, where the olives were grown or which embroidery patterns a piece uses. Arabic and English content, maker profiles and gift options turn that interest into repeat orders.
Payments, delivery and compliance in Palestine
- Cash on delivery
- Local bank cards
- PalPay
- Jawwal Pay
- Bank transfer
- Card payments via an overseas partner (export)
- Local courier networks
- Palestine Post
- Aramex
- DHL Express
- Fulfilment through overseas partners
- VAT (16%)
- Export documentation & customs
- Destination food labelling rules
- Clear seller and return terms
Working together
Palestine is 3.5 hours behind India in winter and 2.5 hours in summer, so most of your working day overlaps with ours. We hold calls in your morning or early afternoon and reply to messages the same day.
Time zone: EET / EEST (UTC+2, UTC+3 in summer). Currency: ILS (₪); JOD and USD also used. Languages: Arabic, English (for export customers).
How we work
Discovery call
We learn your goals, catalogue, tech stack and market, then agree what success looks like.
Audit & roadmap
A store, SEO and competitor audit turns into a prioritised roadmap with a timeline and fixed quote.
Design & build
UX, design and development in sprints, with a private preview store you review at every step.
Launch
QA across devices, redirects, tracking and a planned go-live with no downtime.
Grow
SEO, CRO and paid campaigns compound results month after month, with clear reporting.
Ongoing support
A dedicated team for fixes, new features and seasonal campaigns when you need them.
Frequently asked questions
How can a Palestinian brand accept card payments for export orders?
Since PayPal and Stripe do not support Palestinian-registered businesses, exporters usually work with a distributor, partner company or legal entity in another country that can accept cards, or use a local bank solution where available. We help you compare these routes with your adviser and then build the store around the one you choose.
Can we sell olive oil and za’atar to customers in Europe or North America?
Often, yes, but food imports must meet labelling and safety rules in each destination. Many producers ship in bulk to an importer or fulfilment partner abroad, who then dispatches individual orders quickly. We set up Shopify so orders route to that partner automatically and customers see realistic delivery times.
Can the store run in both Arabic and English?
Yes. We build stores that run Arabic, with right-to-left layout, and English versions side by side, so local customers and buyers abroad each read the store in their language. Product stories, ingredient lists and care instructions are adapted for each audience rather than translated word for word.
How does working with a team in India fit our hours?
Very well. Palestine is only 2.5 to 3.5 hours behind India, so we share most of a working day. Calls take place in your morning or early afternoon, messages are answered the same day and progress is tracked on a shared project board.
Can you help us keep selling locally through WhatsApp and Facebook?
Yes. We connect your Facebook and Instagram catalogue to Shopify and add WhatsApp chat buttons, so customers can still message you but complete orders on the store. That gives you one place for stock and orders, and a customer list you can reach with offers.