Shopify agency for Surabaya brands
Shopify development for Surabaya’s manufacturers, traders and food brands, built to take a strong East Java business to customers across the archipelago.
Shopify development and growth for Surabaya brands
Surabaya is Indonesia’s second city and a long-established trading port, with Tanjung Perak handling goods for eastern Indonesia. Its economy leans on manufacturing, distribution and family-owned trading businesses, many of which have sold through distributors for decades. Food brands, packaged snacks, furniture makers and household goods producers in East Java are now looking to sell directly online to customers in other provinces.
We work with Surabaya companies remotely, with calls during your working day and clear specifications agreed before we build. Common projects include B2B ordering for resellers and distributors, wholesale price tiers, courier integrations for shipping to eastern Indonesia, product catalogues with large numbers of variants, and marketing that builds a consumer brand on top of a solid trading business.
What Surabaya brands need from their store
Reseller and distributor ordering
Many Surabaya businesses sell through networks of resellers. We build login areas with reseller pricing, minimum order quantities and order history, so partners can reorder without phone calls or spreadsheets.
Shipping to eastern Indonesia
Surabaya is a natural hub for Sulawesi, Kalimantan, Bali and Nusa Tenggara. We set regional shipping rates and delivery estimates per island, so customers outside Java see honest times before they pay.
Packaged food and snacks
East Java food brands need BPOM numbers, halal logos, expiry information and gift packaging shown clearly. We design product pages and bundles that work for both everyday orders and holiday hampers.
Payments, delivery and compliance in Indonesia
- QRIS
- GoPay
- OVO
- DANA
- Bank virtual accounts (BCA, Mandiri, BRI, BNI)
- Cash on delivery
- Credit & debit cards
- JNE
- J&T Express
- SiCepat
- AnterAja
- GoSend & GrabExpress (same day)
- Pos Indonesia
- VAT (PPN)
- BPOM registration for food, cosmetics & supplements
- Halal certification (UU Jaminan Produk Halal)
- Personal Data Protection Law (UU PDP)
Industries we help in Surabaya
How we work
Discovery call
We learn your goals, catalogue, tech stack and market, then agree what success looks like.
Audit & roadmap
A store, SEO and competitor audit turns into a prioritised roadmap with a timeline and fixed quote.
Design & build
UX, design and development in sprints, with a private preview store you review at every step.
Launch
QA across devices, redirects, tracking and a planned go-live with no downtime.
Grow
SEO, CRO and paid campaigns compound results month after month, with clear reporting.
Ongoing support
A dedicated team for fixes, new features and seasonal campaigns when you need them.
Other cities in Indonesia
Frequently asked questions
Can Shopify handle reseller pricing?
Yes. We use Shopify’s B2B features on suitable plans or a wholesale app to give resellers their own prices, minimum quantities and payment options. Retail customers see the normal store, while resellers log in to a separate experience.
Can you connect our store to J&T or JNE?
Yes. We use courier apps or shipping aggregator platforms that connect Shopify to Indonesian couriers for rates, labels and tracking. Customers get tracking links automatically, and your warehouse team prints labels without retyping any addresses.
Are you based in Surabaya?
No. We work fully remotely from India. The time difference with Surabaya is only 1.5 hours, so we hold calls in your working day and keep progress visible on a shared project board you can check at any time.