Shopify agency for Nairobi brands
Shopify stores for Nairobi’s fashion, beauty and food start-ups, with M-Pesa checkout, rider delivery and marketing built for Kenya’s busiest market.
Shopify development and growth for Nairobi brands
Nairobi is East Africa’s technology and start-up hub, often called the Silicon Savannah, and the city where M-Pesa changed how people pay. Its creative scene includes fashion designers using African prints, natural beauty and haircare brands, specialty coffee roasters and food start-ups delivering across Westlands, Kilimani and the suburbs. Customers are young, social-media-driven and used to ordering on their phones and receiving goods the same day.
We work with Nairobi brands remotely, with calls in your morning and early afternoon. Typical projects include moving from Instagram and WhatsApp sales to a proper Shopify store, M-Pesa and card payments, delivery zones across the metro area and Meta and TikTok campaigns that track orders back to the ads that drove them.
What Nairobi brands need from their store
From Instagram shop to store
Many Nairobi brands sell through DMs and WhatsApp until volume becomes hard to manage. We move them to Shopify with a proper catalogue, automatic M-Pesa confirmations and order tracking, while keeping WhatsApp for customer questions.
Same-day delivery across the city
Shoppers expect riders to deliver within hours in central areas. We set zone-based fees for Nairobi neighbourhoods and satellite towns like Ruiru, Kitengela and Ngong, so pricing is clear at checkout.
Natural beauty and haircare
Hair and skincare brands for African hair and skin are a strong Nairobi category. We build product pages with ingredients, hair type guidance and routines, plus bundles and refills that encourage repeat orders.
Payments, delivery and compliance in Kenya
- M-Pesa (Lipa na M-Pesa)
- Airtel Money
- Visa & Mastercard
- Pesapal
- Flutterwave
- Paystack
- PayPal (international buyers)
- Motorbike rider delivery (Nairobi)
- G4S Courier
- Fargo Courier
- Wells Fargo Courier
- Pick Up Mtaani pickup points
- DHL Express (international)
- 16% VAT & KRA eTIMS invoicing
- Data Protection Act 2019 (ODPC registration)
- Consumer Protection Act refund rules
- KEBS standards for some products
How we work
Discovery call
We learn your goals, catalogue, tech stack and market, then agree what success looks like.
Audit & roadmap
A store, SEO and competitor audit turns into a prioritised roadmap with a timeline and fixed quote.
Design & build
UX, design and development in sprints, with a private preview store you review at every step.
Launch
QA across devices, redirects, tracking and a planned go-live with no downtime.
Grow
SEO, CRO and paid campaigns compound results month after month, with clear reporting.
Ongoing support
A dedicated team for fixes, new features and seasonal campaigns when you need them.
Other cities in Kenya
Frequently asked questions
Do you have an office in Nairobi?
No. Our team works remotely from India, 2.5 hours ahead of Nairobi. We hold video calls during your working day, keep everything on a shared project board and use staging previews so you approve changes before customers see them.
Can customers get an M-Pesa prompt on their phone at checkout?
Yes. Several Kenyan gateways support an STK push, where the customer enters their number and confirms the payment on their phone. We set this up, test it with real transactions and make sure the order is confirmed automatically.
Can you set different delivery fees for parts of Nairobi?
Yes. We create shipping zones by area or postcode, or use a local delivery app that calculates fees by distance. Customers see the right fee for their location before paying, which reduces disputes with riders.